Testimonials for Redeemers Group

Dear Mr. Cooper, Thank you for taking the time to go over my concerns yesterday.  As you promised, your folks showed up yesterday, finished, and I believe we are all set.  After speaking with you I feel that the job must meet your high standards and thus I must trust your word.  As discussed, what I believe happed is that just too many minor problems that ordinarily would be considered part of the process finally reached a threshold leading to an overall perception that the job was not being handled appropriately. Please know that I interviewed several companies for this job and The Redeemers Group, by far, exceeded the expertise, professionalism, and qualifications of the others.  I believe it is fair to overlook the issues we talked through yesterday if you please take to heart some of the points we discussed and use them for performance improvement.  Presentation, especially in your line of work where the end product is not always visible to the lay customer like me, is 90% of the job. I would like to emphasize the outstanding professionalism of Bobbi and Phil.  These two individuals presented the Redeemers Group in the way I would want my company represented.  Because of Bobbi and Phil, plus your engagement with your customers when issues arise, I would not have considered using another company no do I wish I had.  I have no negative comments to make about the Redeemers Group and you will be the first I call when I need foundation and crawlspace expertise in the future. The job was completed to my satisfaction and despite some bumps, we made it through!  I hope you can use the feedback I provided. There is no rush to this, but I would like to have Phil back out to finish the estimate for our crawlspace project. Best regards,Eric R. 

Dear Mr. Cooper and Ms. Murry,   I wanted to follow up to my unsatisfactory email I sent a few weeks ago.  I want to thank you both for helping get our issues worked out appropriately and in a timely manner.   I also want to thank you for sending Nolan Manson to fix all of the problems.  Nolan was very thorough and professional and truly took interest in us and the job he was performing.  Nolan cared about the quality of work he was performing and was very thorough in the job he performed and in explaining to us what he did, how he did it, and why he did it.  Nolan went into the crawlspace with me and allowed me to inspect everything with him once he was complete.     I want you to know that Nolan is a valuable asset to your business, and we would be happy to refer our friends with any foundation or crawlspace issues to The Redeemers Group if we knew workers such as Nolan would be taking care of them.   Best regards,  

(I chose the company because...)  They seemed to be the best at what I needed.

The informational booklet was just exceptional. I felt like I had a pretty good handle on the situation just looking at it and it gives me a good reference tool. Wes Cordell was superb in his presentation. He laid things out logically, he was knowledgeable and answered all our questions, his speaking voice was clear (pleasant to listen to) and articulate, he was professional in every way, etc. I just can't say enough good things about him. His presentation and his professionalism went a long way towards instilling me with the confidence to make such a large investment in my house. I am a frugal person (my daughter once said the jaws of life couldn't open my wallet), so that is significant. Please thank Wes for me.

Ian Flowerday was knowledgeable and courteous, couldn't ask for more in that area.

Specialist, Ian Flowerday, was knowledgeable and courteous - couldn't ask for more in that area.

One of the nicest, most polite service personnel I've dealt with -- (Nolan Manson) a good hire. Above and beyond by removing a dead mouse as well.

The Appointment Center Representative called ahead to discuss the project and let me know what would occur during the appointment.  Then I had to reschedule due to a funeral and they were very accommodating to do so.  The System Design Specialist was very knowledgeable, and I felt comfortable with his plan to complete the work. My experience with the Installation Crew was fabulous!  They communicated with me the day before to coordinate time of arrival.  Head guy was very knowledgeable and listened to all of my concerns prior to starting the work.  They completed the work in a timely manner and answered all of my questions afterwards.  Very easy and fabulous process.  I am SO happy with how my front porch now looks with my concrete pad raised to the proper height.  Everything was cleaned up and looked so nice after the work was completed! Redeemers Group was the only company who said they could do the work and raise my concrete front porch pad!  And they did a great job!!  

I was very please with the work completed. The call representative was very polite and helpful. Our installation crew was polite and informative as well. 

Let me just let you know about Les Jones' recent visit. Besides identifying that the sump pump needed some tightening to the exhaust pipe and correcting the problem. I mentioned that there was one place near where a seam existed in the vinyl liner that I had to wipe up some water from time to time. I had mentioned this problem on the previous service visit to a different agent. This time Les pulled off some tape in that area and identified that a piece should have been pulled upward. He made the correction. We had a torrential rain storm a couple of days before. I had never seen that much rainfall for such a long period. I went under the house the next day and there was not a drop in the place Les repaired. He was also such a pleasant and helpful representative for your company. This is someone that I hope you keep!

The call representatives are very polite. The sales rep, Patrick Beckham, was knowledgeable about the products and punctual. The installation crew was punctual and efficient. They went straight to work and finished the job quickly. I give the cleanup process a 5, it almost looked like they were never there. 

Knowledgeable, professional, pleasant and quick.  After the cleanup process, I could not tell they had been here!

I trust Redeemers Group. Spencer proposed what I needed. Other companies quoted me for additional piers I didn't even need.

He was professional ,courteous , and explained our situation in a manner we could understand.

Spencer, Chet and crew were fantastic!  Chet kept me updated and always asked if I had any questions.  The crew worked hard and took car of my yard!