Honestly, after calling around 10 other companies and being told they would not even come and look at our house, I saw a commercial and gave it one last shot and was told yes! Best random decision I have made! Customer Care had open communication and were very pleasant and professional! Shawn, Colter and Omar were THE BEST!! They left no signs of even being here! These guys are amazing! They communicated every step of the way. These guys ROCK!!!!!!!!! We can walk on our floor without feeling like it is going to cave in!!! Anytime I hear someone needing work done......I'll be sure and yell from the rooftops!