Our purpose: To REDEFINE our industry.
This is something we are really excited about. We have been blessed to grow very quickly, and we want to make sure we are smart about it as well. We don’t want to just complete projects and move on, and be an ok place for employees to work. We are passionate about Redefining our industry. When we say that we mean the contracting industry. Companies that have people at the center of their purpose far outperform their competitors. We are choosing to focus on people in 3 categories when we say we are going to redefine our industry: the customers we serve, the dealers in our network, and the employees we have the privilege to walk alongside.
Our customers: Most people have had experiences with contractors in their homes, and it isn’t often that you hear that the experience was stellar. More often you hear about unreturned phone calls, contractors not showing up on time or at all, doing a mediocre job, and the list goes on. The saddest part of that is that, as homeowners, we have come to accept that as part of working with contractors.
We think that’s ridiculous. We believe that customer experiences should and can be remarkable. We want to redefine customer expectations in our industry, leaving no room for expectations of mediocrity.
The dealers in our network: Being a small business is tough! We are fortunate to walk alongside like-minded businesses that do the same thing we do across the country, and share our passion and purpose. This brotherhood gives us the opportunity to make an impact beyond our community in TN, AR, and MS. We have the opportunity to guide and lift up our brother dealers, and likewise, they do the same for us.
Our employees: Every one of us has had bad jobs, and bad bosses, and have been in work situations where we feel like we are just a means to an end. We believe we have a responsibility to our employees to help them see a better version of themselves, and we bestow the gift of high expectation on them. We believe if we create an environment where employees feel a burning passion and fulfillment from their work, they go home to create a happier family. Happy families create happy neighborhoods and happy communities.
We are doing something different here. We are believers.