Redeemers Group serving Shelby, TN

An old Midtown Memphis home has been rehabbed over the last year in order to become a SafeFamiles home starting this month. Towards the end of their rehabbing process, the home’s owner asked us to take a look at the settlement issues that were very apparent around and throughout the home. Upon inspection, we did find that quite a bit of work needed to be done to stabilize the home. Many of the typical signs of settlement could be found: the windows were pulling away from the brick, vertical, horizontal, and stairstep cracking was throught the brick exterior, and a significant amount of deterioration had occured at many of those points. We could also see that there had been a few attempts to patch over the exterior cracking, however, the house continued to settle making that effort futile. 

Because of the amount of work needed to both stabilize AND attempt to lift back to level, the homeowner chose to simply stabilize the home and not to worry about lifting back to level. It is important to note that because the home was being rehabbed, the new interior sheetrock, flooring, etc. hide some of the aesthetic flaws that could be seen. On the exterior, they planned to repaint the brick which would hide some of the exterior flaws from settlement. Often times, homeowners do want to attempt lift, where possible, to help with those aesthetic flaws from settlement.

After our Specialist determined that push piers were the appropriate solution for this particular home, our crew was able to successfully make the home stabile.  9 push piers were installed around the home’s perimeter. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. 

We did not attempt a lift back to level with this home, as it would have required approximately 3-4 more push piers in order to do so. The team leader placed the piers around the perimeter of the home, spacing them appropriately to achieve stabilization.

 In this case, the homeowner is happy the home is now safe, and can used used for the SafeFamilies program in Memphis. 

We were called out to this Eads, Tennessee home that is being prepped to be put on the market. The realtor had told the homeowner that the sunken driveway was going to be a big detractor for interested buyers that would perceive that the entire circle driveway would have to be replaced. She estimated that buyers would devalue the home as much as $10,000 because of it. Therefore, it was a no brainer for the homeowner to have us lift the parts of the driveway that had sunken down. 

There were multiple places that the driveway was sinking significantly. One challenge with this drive was the decorative brick spacers between each concrete slab. Our team leader was able to bring the concrete slabs back to level as shown in the photos. The homeowner did not ask us to level the decorative brick spacers. Concrete lifting is meant for concrete only, and not decorative brick. Interestingly enough, some areas of the brick also achieved lift back to level. The homeowner planned to remove the brick, pressure wash it, pack dirt down under it, and relay the brick to be level with the restored driveway. (This is why the decorative brick appears to be still sunken down in the photos).

This homeowner wasn’t concerned with the condition of the crawl space until the water and humidity issues began to affect the beautiful wood flooring in the downstairs on the home. They started to notice rippling in some places of the flooring. In others, the boards were expanding and contracting with the changes in dampness below them. One picture shows where boards started to come up altogether.

Our inspector found that the crawl space needed to be fully encapsulated. The system included drainage matting, Cleanspace liner, a Sani Dry sump pump, and a dehumidifier. Click here to learn more about how all of these parts of the encapsulation system work together, and why they are all necessary.

In the end, the homeowner was pleased that any water that would enter the crawl space would be diverted to the sump before it can cause problems, and the dehumidifier would keep the air conditioned in an appropriate manner. They were further pleased that as the system began working, and the flooring began to dry out from the underside, some of the aesthetic issues with the hardwood floors went away.

Amalie B. had noticed cracked foundation and doors and windows that were not closing. She also noticed that the floor was settling on the west side of the home. Amalie tried to search for solutions to this problem, but nothing seemed to work. Redeemers Group was more than happy to help her, and her family resolve this issue.

To solve their foundation settlement issue, Redeemers Group installed slab piers and performed a lift procedure on the home. Piers can solve settlement problems by transferring a structure's weight to strong, competent supporting soils at greater depth. Piers can effectively stabilize a settling structure and can even provide jacking points to lift the structure upwards to its original, level position.

Now, Amalie will be able to enjoy her home knowing that their foundation issues are repaired.

Kenneth B. and his family noticed that water would always stay long after the rain was gone. Their drainage system was failing and it was affecting their home's foundation. Kenneth gave Redeemers Group a call and we were able to come out to the property and provide a great solution to this issue.

Redeeemers Group was able to come in and install our WaterGuard® basement waterproofing system. This system is an innovative interior perimeter drainage channel designed to effectively solve basement water problems. Unlike traditional French drains that are installed outside the foundation or alongside the footing, WaterGuard piping won't clog with silt or plant roots. In fact, the WaterGuard basement drainage system includes a 20-year warranty against clogs. Water enters the system via inlet holes and flows through the drainage pipe to the TripleSafe or another sump pump. We also installed the SuperSump pump system which is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently.

Now, Kenneth and his family are able to enjoy their home without a flooded garage and driveway.

Scott B. gave Redeemers Group a call to examine his home's crawl space. Our specialist noticed that the crawl space was extremely moist and dirty. This type of issue is a definite breeding ground for mold. Fortunately, we were able to get this issue resolved for this family before the issue worsened. 

One of the main components of the crawl space solution included the installation of the Smart Jack System and the CleanSpace® System. This system is essential to keeping any basement or crawlspace dry. The SuperSump® pump system is specifically designed to handle the amount of water that a basement collects during heavy rains. It can pump 2220 gallons per hour at an 8-foot discharge head quietly and efficiently.

The CleanSpace® System separates and protects the crawl space interior from outdoor conditions, keeping the space clean and dry.  With a 25-year warranty against rips and tears, this durable 20-milpoly-reinforced crawl space liner converts your crawl space into a usable storage area. And with its mold-resistant additive "UltraFresh", CleanSpace® will never support mildew or mold growth on its surface.

Shane, Courtney, and Buford took on this PolyLEVEL job for a front walkway in Collierville, TN! The homeowner, Gloria D., began to realize her front sidewalk and walkway leading to her house was not only settling but was also creating a trip hazard for her neighbors. She made the call to Redeemers Group, and we were able to give her a free inspection, deciding that her best option would be for a PolyLEVEL injection to be done! There was a walkway leading from the home’s front door, down to the sidewalk that had been installed by the town of Collierville. Shane’s team had to monitor many aspects of this project to fulfill a full lift.  One corner on the final slab had not settled as far down as the other three corners, so one member of the crew had to physically jump up and down on the slab to maintain the slab’s position. The crew went above and beyond to insure this home owner the perfect lift. The team also made sure any “blowout’ of the foam from under the slab did not seep into the home owner’s grass. Buford and Courtney diligently removed any of the excess foam. After all three slabs were lifted, the team completed a thorough clean up, complete with sweeping the sidewalk, removing any excess foam, and sanding the small holes that had to be drilled for the injections. The Redeemers were able to complete her project, leaving her sidewalk level once again, almost as if it was brand new!!

This job story is a two- for- one!! After Stacey B. noticed the steel plate, which her back porch sits upon, had been settling, she decided to give Redeemers Group a call. After a thorough inspection had been completed, the inspector noticed that the front left and back corners of the house were also settling, with the concrete under the porch settling as well. Redeemers Group was more than happy to help and decided the best plan of action would be to encapsulate the dirty, moldy, basement, then complete the foundation work.

The Redeemers started with a CleanSpace crawlspace encapsulation. The CleanSpace® Crawl Space Encapsulation System addresses each of the main threats to a crawl space: outside air, excess moisture, water, mold, and pests. The next step was the installation of Push Piers. Push piers lift and stabilize commercial foundations to provide a permanent solution. The Push Pier System utilizes high-strength round steel tubes and a load transfer bracket (retrofit foundation repair bracket) to stabilize and/or lift sinking or settling foundations. The foundation bracket is secured against the existing footing and pier sections are driven hydraulically through the foundation bracket and into the soil below using the combined structural weight and any contributory soil load as resistance. Pier sections are continuously driven until a suitable load-bearing stratum is encountered. At that point, the structure either begins to lift or the target pressure/load is achieved.

After speaking with Jed, the lead foreman on the job, I was informed that if you were to enter the interior of the house, you could physically feel the house sloping down. As you would walk across the home, you would go almost downhill, which is a very noticeable problem. The Redeemers were able to complete both aspects of the job, both the crawlspace encapsulation and the push pier installation, without a hitch!! Stacey B. can now rest easy in her home!!!

It’s not every day our crew sees snakes falling from the sky!! Lead foreman Kiel Davis sent a picture of a snake and told us he’s never seen his crew member Antonio move as fast as he did when it fell out of the floor joists!! The snake was taken care of, and no one on our team was injured! It sure gave the crew a good laugh, or for Antonio, a good scare!!

Foreman Shane Garrett messaged our whole team in our Slack messages after one of his jobsites! He was so proud of the PolyLEVEL job he had just completed, which was a void fill of 5 feet long and 1 and a half deep!! He captioned these pictures "Poly Art". We love when our foreman get excited about their work and want to show it off to the rest of the team. You go Shane!! 

Back in August, Deric N. of Memphis, TN, called the Redeemers Group when he noticed water was seeping through the corner wall in his basement. He layered up towels on the floor until the problem just became too large for just towels to fix. We sent one of our System Design Specialists to complete a 100% free home inspection, and it was decided that the best solution to this problem would be to waterproof the basement. Lead foreman Kiel Davis was in charge of this job. After the job was started, it was discovered that the wall and sheetrock were completely soaked, and if left, would cause mold and future problems for the homeowner. Kiel and his team completely redefined this customer’s experience with Redeemers Group. He turned increasingly depressing news into a REDEFINED situation. Redeemers Group removed the water damaged wall and replaced it with a brand-new wall. Kiel came back to the office and was so excited to tell the team how he redefined this customers experience!! Take a look at these amazing pictures!!

Foreman Shane Garrett shared some jobsite pictures with everyone, showing himself crawling completely under a driveway! He captioned it “winter is coming”, due to the FREEZING temperatures that Memphis has been experiencing. Shane completed a PolyLEVEL job on the driveway, but not without a few laughs from the team!! Foreman Dylan and Production Manager Ty also joined in on the fun, claiming that crawling under a concrete driveway that could collapse at any given minute, is why women statistically live longer than men.

Erin from Memphis TN, who was referred to Redeemers Group, gave us a call to set up a free on-site estimate. She needed a new exterier entrance door for her crawl space. Our system design specialist Jay went out to her home and gave her a proposal for our Turtl Crawl Space Door and Entry System. Our installation team installed The Turtl, which will protect her crawl space from getting wet, and will not let any critters in. 

Cecelia's home was on a slab foundation. Many years of water intrusion into the slab and surrounding concrete meant her house had met a terrible fate: shifted soil. The shifted soil under Celia's home caused her foundation to sink into the voids, and become unstable. What once felt like terra firma had become a a muddy mess! Cracks began to appear through the middle of her bricks and inside her walls, two dangerous signs of foundation failure!

Luckily, she knew she could call Redeemers Group. Her System Design Specialist crafted her the perfect system to accomplish three things: 1) Stabilize her home, for good. 2) Level her concrete and keep it from shifting further. 3) Divert the water so it would stop causing the soil beneath her concrete and slab foundation to wash away!

Redeemers Group performed the work, all without even using an excavator! Her small backyard and lovely azaleas meant we got to use extra care when stabilizing her home. Luckily, her friendly dog was there all day to keep the production crew company.

Redeemers Group successfully installed push piers to stop the shifting in the affected area of the foundation, injected poly under her sunken concrete and finally, used nexus to seal the joints and cracks in her walkways.

Thank goodness Cecelia called Redeemers Group :)

Every time it rained, water filled this crawl space to the point that it flooded the access point (pictured)

This homeowner had finally had enough! She stopped ignoring her problem and reached out a local crawl space expert, Redeemers Group.

Redeemers Group had been serving the Paragould area locally for 14 years! We had never come cross a flooding crawl space we couldn't help. This homeowner's crawl space was no different.

Redeemers Group bilged (drained) the flooded crawl space with expert care. Once we had removed the excess rainwater, we got to work completely replacing the rotted wood joisting framing the crawl space, and even added a supplemental beam to help with the over-spanned (over worked) areas under the home. Where the wood was still in good condition, but there was sinking due to the muck and mud from the water, we install Smart Jacks, a super stron support jack system, to hold up the floors and secure the foundation.

Then, to deal with water coming in from rain, we installed a drainage system, that was our sump pump would vacuum up any water that got into the crawl space, and the drainage line would zip it away out and away from the home.

Thanks to the work of our teams, this customer's crawl space woes were solved for good!

Harry D. and his wife Ann of Germantown, TN built their house 43 years ago. They have been married for a little over 50 years and are well into their 80's.  It has become hard for Harry to move around the driveway because of the unevenness. They are entering the time in their lives when it’s time to think about downsizing and selling their home. They know that repairing the driveway will allow them to sell quickly and receive full value for the home. 

This is the original driveway, and it is in great condition. Since their house is on the top of a hill, they included a retaining wall during the home’s construction, and their driveway comes up to the side of this wall. Ann has had anxieties about this getting worse. After a thorough inspection, we proposed a permanent solution for the driveway. Harry and Ann loved this and were excited to finally solve their issues. 

Ann talked to our specialist for about an hour, telling him about all the work that Harry had poured into the house over the last 40+ years. Recalling when the home was built, they had appliances and wood that were being stolen, so Harry would sleep in the back of a station wagon for weeks with a gun to protect their investment. This has made it difficult for Harry to think about downsizing and letting the house go. Ann is ready to move on, but for Harry to make the move, the next place must be perfect.

Our concrete crew, led by concrete expert Tommy, used our PolyLevel^TM Concrete injection system to lift, level, and stabilize the driveway.  They also filled all cracks and joints with our NexusPro^TM crack and joint sealant.  This will keep water from penetrating beneath the concrete, causing soil erosion.  This concrete repair job has given Ann the peace of mind that she deserves.  She can be confident the driveway is stable and isn't going anywhere.  Harry can be sure, whether he decides to stay or go, that his driveway is safe.

Stephen and Shelly C. of Lakeland, TN have been noticing drywall cracks inside the home for many years.  They also started to appear in the exterior brick outside.  This was a problem because they wanted to repaint and refresh the home now that their kids had moved out.  They knew that foundation settlement could be the issue, so they called Redeemers Group.

Foundation specialist Cam went out to Lakeland to inspect the home.  He discovered what Stephen had suspected; the foundation was settling.  Cam was able to design a permanent solution for the home that would include our push pier system as well as our PolyLevel^TM concrete injection system.

Now, typically people think of the concrete poly injections as a solution for exterior concrete.  This is correct for the most part.  But PolyLevel^TM is often used in conjunction with piers. Lifting a house back to its original position can leave voids in the soil beneath.  PolyLevel^TM is used to backfill those voids to be sure that no other settlement issues arise.  

Foundation expert Chet and his crew were tasked with completing this project.  They removed the landscaping to dig the holes.  This was tricky because there were irrigation lines running where they needed to dig. They were able to move these lines, install the piers, and get the irrigation set back into place.  Piers were placed around the front and the east side of the house, around to the back.  There was no way to get any heavy equipment to the back of the house without causing damage to the landscaping, so those holes were dug out by hand.

After the piers were set and pressurized, it was time for concrete expert Dalton and his crew to backfill with the PolyLevel^TM injection.  They used great care to insure minimal damage to the interior floors.  After these injections, the house was fully, and permanently stable.  Mr. and Mrs. C. are very pleased with the results. They can now carry on with their home updates without worry.  They even left a 5 star rating and glowing review of the process and the crew!

Krishun K. of Memphis, TN has lived in his house for 10 years.  He decided to do some remodeling but is doing the work home piece by piece to spread the cost over time.  He has big plans for the house like replacing windows and adding a garage in the back. He needs to bring things up to code but will be taking it a step at a time. He is adding a shower in the bathroom and wanted to make sure that the floors were level before adding it.

Foundation repair specialist Leon went to the home to perform a thorough inspection.  He found this house to  have a basement and crawl space combo.  The area of concern is in the basement where the wall above was unsupported until the homeowner and his uncle placed supports.  Leon was able to diagnose the problem and design a permanent solution for Krishun.

It was time for foundation settlement expert Cade and crew to get to work.  They used our SmartJacks™ crawl space support jacks to tackle this issue. 4 SmartJacks™ were used in total.  Paired with supplemental beams where needed, this system permanently stabilized the foundation in those areas.  Krishun can install his new shower without worry and continue to remodel his house to make it the home he always wanted.