Serving Memphis, Jonesboro, Little Rock & nearby in the Tri-State Area

Customer Reviews

Job review from in CANTON, MS 39046 on 05/26/18

Overall Rating:

4.4  out of 5
Our Overall Service

Only issues are adressed further in the survey. See below.

Call Representative
Sales Process

Patrick was quick,prompt, courteous, and extremely professional! great representative.

Our Installation Crew

top notch on the piers and installation. likewise, they were professional, informative and extremely courteous! Dalton and his man(apologies for forgetting his name) were also excellent representatives for your company. Both crews were great assets for you and your brand. i would hire them in a second! My issue with your service began and ended with people i never met. Otha, and service manager. Service manager shielded Otha's statements that he had performed all work as stated in contract and agreement drawn up at point of sale. Otha stood by his statement he polyfoamed our north wall abd all designated areas on house map. he in fact did not do north wall, or chimney. i assure you it was no miscommunication issue. one of the first things he told my wife was "we won't have to come inside." There are emails with conversations with Bobbi Joe through this entire process. we were delayed due to mechanical malfunctions of equipment with pier installation, and polyfoam. polyfoam was actually twice. once at original, and second at rework. I also use surveys in my service business. I believe in the information they provide on customer satisfaction. I employ 96 team members in 6 John Deere dealerships. When we have issues with dissatisfied customers, they are prioritized to the upper management and ultimately to me. Their problems are escalated and expedited. i feel the Installation crews (piers, and rework) deserve recognition in your company. As for Otha, I would suggest some more ethical, customer experience and honesty training.

The Cleanup Process

pier crew and rework polyfoam crew were fantastic. Otha's crew managed to leave polyfoam splattered on deck and brick. I had to clean it up. I feel I must tell you this statement has absolutely nothing to do with my dissatisfaction with Otha's claims about the completion of his task. I am better than that.

What made you choose our company:

I had tried to find companies with latest technology. Your group rose to the top. Obviously your marketing in Google is on point. We use Team SI to implement our digital marketing needs. Your group was at the top of the list.

our service area

We serve the following areas

Tennessee
  • Adamsville
  • Alamo
  • Bells
  • Bethel Springs
  • Bogota
  • Counce
  • Crockett Mills
  • Crump
  • Denmark
  • Dyersburg
  • Finley
  • Friendship
  • Fruitvale
  • Gadsden
  • Gates
  • Guys
  • Halls
  • Hornbeak
  • Lenox
  • Maury City
  • Medon
  • Mercer
  • Michie
  • Morris Chapel
  • Newbern
  • Obion
  • Ridgely
  • Rives
  • Samburg
  • Savannah
  • Selmer
  • Shiloh
  • Silerton
  • South Fulton
  • Stantonville
  • Tigrett
  • Tiptonville
  • Toone
  • Trimble
  • Troy
  • Union City
  • Woodland Mills
  • Wynnburg
Missouri
  • Bragg City
  • Campbell
  • Caruthersville
  • Clarkton
  • Hayti
  • Wardell
Mississippi
  • Holcomb
Our Locations:

Redeemers Group Inc.
3955 Whitebrook Dr
Memphis, TN 38118
1-901-310-1891


Redeemers Group Inc.
14820 Ironton Rd
Little Rock, AR 72206
1-501-358-3101
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